Platform administration

The Platform administration page is visible only to platform administrators. It contains platform-wide status and controls such as reseller and account management, mail delivery, message templates, and deployment information.

Workstation installation readiness appears as Delivery > Computer setup files on the James Overview. Each compatible James verifies the organization-neutral signed workstation files and reconciles compatible updates automatically. Exact active and previous runtime identities and exceptional requeue remain authenticated support APIs rather than routine Console controls.

Before changing platform mail or deployment settings:

1. Confirm the intended environment and affected organizations.
2. Record the reason through the organization’s change process.
3. Use preview or test controls when available.
4. Verify platform health after saving.

Host recovery, deployment, and break-glass procedures are operator responsibilities and are intentionally not included in this public help site.